Best in class Support
24/7/365
We want to give you the absolute best support on the market
Thats why we have implemented 24-hour support, every day, all year round.
Thats why we have implemented 24-hour support, every day, all year round.
When we don’t have humans on call, our phone, chat and ticket Co-Pilots takes over.
Forum Support
Maximum response times for support are as follows.
We often respond much faster than our maximum response times.
Paid subscriptions
Live Chat with Elise: Instant
Live Chat with human agent: 1 hour
Email support: 2 hours
Forum support: 4 hours
Phone support: 5 minutes during opening hours
Free subscriptions
Live Chat with Elise: Instant
Live Chat with human agent: 8 hour
Email support: 4 hours
Forum support: 24 hours
Phone support: 5 minutes during opening hours
Note that all support and troubleshooting start with the Conzent Support team. We will escalate any need ticket to Google for further investigation if needed.
