Welcome to Conzent Help Pages. Here you will be able to access all our help and support content, with easy-to-use guides with video and step by step directions for easy installation and configuration.
SUPPORT
Need help? We got you covered. You can chat with out live agents and our AI agent Elise. You can always ask to talk to a human.
Phone support is available in different languages both in openen hours and outside. Some calls is handled by AI. You can always ask to talk to a human.
Maximum response times for support are as follows.
We often respond much faster than our maximum response times.
Paid subscriptions
Live Chat with Elise: Instant
Live Chat with human agent: 1 hour
Email support: 2 hours
Forum support: 4 hours
Phone support: 5 minutes during opening hours
Free subscriptions
Live Chat with Elise: Instant
Live Chat with human agent: 8 hour
Email support: 4 hours
Forum support: 24 hours
Phone support: 5 minutes during opening hours
Note that all support and troubleshooting start with the Conzent Support team. We will escalate any need ticket to Google for further investigation if needed.
INSTALLATION
Installation is very easy and can be done in 3 different ways. We recommend using the Google Tag Manager to get the most out of Google Consent Mode V2. Use the first guide to locate and copy your Conzent Id
Note: When using GTM you must also insert the script as close to the top of your HTML as possible. this gives you the benefit of blocking scripts prior to consent.
GOOGLE CONSENT MODE V2 GUIDES
We recommend to always use Google Consent Mode, to get the most data for Google Analytics and Google Ads. You can choose from Google Consent Mode Basic and Advanced and if you wish to use TCF. TCF is required for Google Ads. Follow our simple to use Wizard when adding a site and apply the template you wish.
Google Tag Manager Configuration
Google Tag Manager can require technical skills and can be installed in two different ways. Manual and Automatic.
By using our automatic installation guide, we will create and configure all tags, triggers, variables and consent settings for you. All you need to do is to publish your container.
Note: For installing the GTM Conzent Tag alone, use the installation options
